Cancellation & Refund Policy of The Professional Calm

Cancellation and Refund Policy

Welcome to The Professional Calm official cancellation and refund policy. This website, theprofessionalcalm.com, is the official digital platform of Mental Health Solutions, owned and operated by Sakshi Mohan. By utilizing our platform and services, you agree to adhere to the terms and policies laid out herein.

1. Payment and Charges

When you choose to enroll in any of our courses, the payment must be made in advance as per the amount shown at our payment gateway. This amount will be determined by the specific course you select and is clearly displayed for transparency.

  • Subscription Payment: Upon successful completion of the payment, clients will receive confirmation. This will ensure complete access to the course and other features provided by The Professional Calm.
  • Part-Payment Option: We offer a flexible part-payment option. The specifics regarding this, including the payment schedule and terms, will be clarified during the contract signing process.

2. Refund Policy

Our goal is to ensure complete satisfaction for our clients. However, if there are circumstances that warrant a refund, the decision remains at the sole discretion of The Professional Calm.

  • Criteria for Full Refund: A full refund will be granted only in the event that we are unable to help you with stress and anxiety. This provision is in place to ensure trust and value for the services you avail from us. Refunds must be requested within 2 days of joining The Professional Calm.

  • Refund Timeline: Once a refund request is approved, the refund will be processed within 7-14 working days. The exact processing time may vary depending on the payment method and the client’s bank/card provider.
    Clients will be notified once the refund is initiated.

  • Client Conduct & Agreement Termination: We reserve the right to assess the client’s conduct and reasons leading to the termination of our agreement. Based on this assessment, we will decide if a refund is feasible.

3. How to Request a Refund

If you wish to request a refund, please follow the process below:

  • Draft an Email: Compose an email detailing the reasons that led you to seek a refund. Providing as much information and context as possible will help us process your request efficiently.
  • Send Your Email To: theprofessionalcalm@gmail.com
  • Contact Number: You can also reach us for any refund-related queries at +91 8686839036

Once we receive your email, our team will review your request and respond promptly. Within 30-90 days of acknowledging your request, we shall initiate the refund, subject to the terms outlined above.

4. Customer Support

For further questions or concerns regarding refunds, cancellations, or any other aspect of our service, please contact us at +91 8586839036 or email us at theprofessionalcalm@gmail.com.